A NEW ARTICLE EVERY WEDNESDAY

Logbook

A weekly analysis of AI developments, applied to installation, maintenance and field service. Every article ends with a verdict on its relevance for technical service.

Follow on LinkedIn
THE VERDICT
APPLICABLE NOW Works in practice today and can be put to use within a few months.
WORTH WATCHING Promising, but still dependent on price, quality or availability.
NOT READY YET Interesting to know about, with no practical application for now.
LOG 00528 OCT 2026Work preparation and planning

The model that says nothing and only chooses

Decision models such as Jev choose from fixed answers and attach a probability; for service companies mainly something to watch, with one application that is already useful.

WORTH WATCHING Read the article
LOG 00421 OCT 2026Administration and management

Clean house first, then AI

AI projects in technical service founder more often on duplicate customers, gaps in installation histories and threadbare job sheets than on the technology, and a targeted clean-up pays for itself even without AI.

APPLICABLE NOW Read the article
LOG 00314 OCT 2026Administration and management

Anyone can automate, not everyone can maintain

Clicking an automation together has become easy; the real choice between low code and custom development is about who will still maintain it three years from now.

APPLICABLE NOW Read the article
LOG 0027 OCT 2026Administration and management

Noise or relevant: AI news for technical service companies

Four questions for telling which AI news matters to a technical service company, and which is just noise.

APPLICABLE NOW Read the article

A topic for the logbook?

Questions from practice are welcome as the topic of a future article.

Book an intro call
CAPTAIN WORKFLOW
AI & automation for the technical service industry. Custom-built.
CONTACT
xaver@captainworkflow.com
+31 6 15 06 15 71
© 2026 CAPTAIN WORKFLOW